Small Biz Flash

10-4-22 – How To Implement Your Net Promoter Score Program

October 04, 2022 Adam
Small Biz Flash
10-4-22 – How To Implement Your Net Promoter Score Program
Show Notes

This podcast is sponsored by SBS Accounting & Advisors.  Use the promo code FLASH and get 20% off your set up fee!  https://sbsaccountants.com/.

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NEWS ROUNDUP

1

The August personal consumption-expenditures price (or PCE) index rose faster than experts predicted, up 4.9% from a year ago.

Consumer spending increased in August by 0.4%, after falling by 0.2% in July.

The manufacturing sector, which accounts for 12% of the US economy, slowed significantly last month.

The Atlanta Federal Reserve’s GDPNow tracker has revised its forecast for the US gross domestic product for 3Q2022 upward to 2.3%.

https://www.cnbc.com/2022/09/30/pce-inflation-august-2022-inflation-accelerated-even-more-than-expected-in-august.html

https://www.marketwatch.com/story/consumer-spending-barely-rose-last-month-after-factoring-in-high-inflation-11664542525

https://www.reuters.com/markets/us/us-manufacturing-activity-slowest-almost-2-12-years-september-ism-2022-10-03/

https://tradingeconomics.com/united-states/business-confidence

https://www.atlantafed.org/cqer/research/gdpnow

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2

The US Treasury Department said last week that it is creating a database of small businesses and their owners and beneficiaries, in an effort to prevent criminals from unlawfully hiding assets.

https://fortune.com/2022/09/29/biden-treasury-department-small-business-database-money-laundering/

https://home.treasury.gov/news/press-releases/jy0979

https://www.fincen.gov/beneficial-ownership-information-reporting-rule-fact-sheet

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3

A new study from Homebase finds that workers at small companies have higher job satisfaction than workers at large ones.

https://www.law.com/dailybusinessreview/2022/09/30/small-businesses-have-a-unique-advantage-as-labor-shortage-persists/

https://joinhomebase.com/wp-content/uploads/2022/09/Homebase-Future-Local-Work-Small-Business-Wins-People-First.pdf

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FEATURE – How To Implement Your Net Promoter Score Program

The NPS is a vehicle that should help drive your business to become more customer-centric.

Depending on what you sell and how you sell it, you may need to ask your customers at numerous places along the buying journey the NPS question.

Automate the analyzing and distribution of the results to your team.

Breaking down the NPS by departments, individual customer-facing employees, and customer segments is also useful.

NPS Calculator:  https://www.npscalculator.com/en

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I would love to hear from you! Please email me at adam@smallbizflash.com</

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