Today, we continue our discussion of the book “Raving Fans” by Ken Blanchard and Sheldon Bowles. To create raving fans, the business must create a vision of the customer experience, but then, it must invite the customers themselves into the vision casting process.
Not everything the customers want will necessarily be a part of the final vision, but listening to customers is key. Once customers’ vision has been integrated into the original vision of the business’ vision, then the implementation process begins. Take it slow and start small. Customers want consistency in their experience above all else. Steady progress will yield great results over time.
1 - The job market cooled last month, but small businesses still had trouble finding employees.
2 - More than three-quarters of owners believe their own company is ready to handle any upcoming economic instability.
3 - Multiple small business groups are opposing a new rule by the National Labor Relations Board regarding joint-employer situations.
This podcast is sponsored by SBS Accounting & Advisors. Use the promo code FLASH and get 20% off your set up fee! https://sbsaccountants.com/.
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